Foodstuffs has triumphed at the Reader’s Digest Quality Service Awards winning gold once again for New World and silver for PAK’nSAVE in the Supermarket category.
The independent survey asked more than 1,500 New Zealanders to vote in an online questionnaire to decide the winners. Companies were rated on their ability to deliver a personalised, reliable service, to understand their customers, meet (or exceed) expectations, and make the whole shopping experience quick and easy.
Steve Anderson, Managing Director, Foodstuffs New Zealand, says that winning the service medals for a second time is a fantastic accolade. “The New World team has been working hard to ensure customers feel welcome and enjoy their shopping experience whilst in our stores. This award is direct recognition from our customers that we are meeting, and hopefully exceeding, their expectations on a daily basis,” he says.
“And PAK’nSAVE consistently offers New Zealand’s the lowest prices for their groceries and customers also appreciate the can-do attitude of our friendly staff.”
“Our stores are committed to putting our customer’s needs first. We pride ourselves on having fantastic staff with the knowledge, passion and expertise in food to ensure we are meeting all the needs of our customers,” says Anderson.
Anderson says, “Thank you to our customers for letting us know that we are doing a great job. We are truly delighted to have won these awards once again and this result will continue to encourage our team across the country, to reach for even higher standards of service excellence next year.”
New World and PAK’nSAVE stores are 100% owned and operated by New Zealanders and we continue to strive to be a positive part of the communities in which we operate. This includes employing local staff, supporting schools and community groups wherever possible, as well as supporting home-grown products and suppliers.