Melbourne locals can now proudly boast that they have one of the world’s best supermarkets right on their doorstep, after Ritchies Supa IGA Dromana received international acclaim, winning the coveted title of IGA International Retailer of the Year. The award was presented to Fred Harrison and Jarrod Swaine from Ritchies Stores, at the international IGA conference in San Diego, USA.
The store is owned and operated by the Ritchies group, which has been operating in Australia for almost 150 years and is now the nation’s largest independent supermarket and liquor Retailer.
The international accolade for Ritchies Supa IGA Dromana follows the innovative supermarket being named 2018 National Retailer of The Year, Supa IGA Store of the Year and Supa IGA Bakery Department of the Year, as well as taking home the Retail Transformation & Innovation Award at last year’s IGA Australia Awards.
Fred Harrison, CEO of Ritchies group said of the honour: “We have worked hard to deliver on our vision. Our stores reflect our commitment to be the best in independent retail and it is a wonderful feeling for the team at Ritchies Dromana to have their efforts recognised internationally.”
Ritchies Dromana is the complete package for modern day grocery retailing and has become famous for being a foodie’s paradise, with a wide range of food and ingredients sourced from around the world. Energy-efficient refrigeration, low-line bakery display units, wine barrel display tables in produce and the Himalayan salt wall in the meat dry aging room, all help to create a visually impressive store.
“We have designed Dromana around the needs, tastes and lifestyles of our customers so they are really at the heart of the unique shopping experience we offer,” said Harrison. “The team has worked hard to build great relationships with our local community and our suppliers and the store stocks considerable ranges from local growers and producers”.
With a focus on fresh food, from the seafood display and sushi kiosk, to the international cheese bar and fresh meals counter, shoppers can find everything they are looking for and more. The modern design of the new supermarket has cleverly incorporated some visual images of the past 148 years of history. “There are not many businesses today, still family owned after 148 years and continuing to grow stronger in a very competitive retailing environment,” Harrison said.
“Our business is about unique ranges. Our main point of difference is that we are working with our supplier partners to range many products that are exclusive to Ritchies. These include hard to find specialty items as well as all the traditional lines found in a large supermarket. As an independent supermarket, we are better placed than many, to tailor our fresh offerings and provide unique grocery items,” Harrison continued.
“We have an incredible team, loyal employees and a great local community whose needs are at the heart of our business. These relationships are the cornerstone of our success. This award is a result of the hard work and commitment put in by all the team that contributes to the success of the Dromana store.”